Help Center

We retain your account data for as long as your account is active. After account deletion, we permanently remove your personal data within 30 days, except for:

• Legal compliance requirements (up to 7 years for transaction records)

• De-identified analytics data that cannot be traced back to you

• Content reported for violations (retained for safety purposes)

You can request a detailed breakdown of what data we have by contacting us.

To delete your account:

1. Go to Settings → Profile

2. Scroll to "Danger Zone" and click "Delete Account"

3. Confirm deletion by typing your username

Or contact us at support@greetvine.com with the subject "Account Deletion Request"

⚠️ This action is permanent and cannot be undone. All your cards, messages, and data will be permanently deleted within 30 days.

Yes! You have the right to download all your data. Contact us at support@greetvine.com with:

• Subject: "Data Download Request"

• Your account email

• Verification of your identity

We'll provide a complete export within 30 days including:

• Profile information

• All cards you've created

• Messages and comments

• Account activity logs

We use your data to:

• Provide and improve our services

• Process orders and deliver cards

• Send important account notifications

• Prevent fraud and ensure security

• Comply with legal obligations

We DO NOT:

• Sell your personal data to third parties

• Use your photos for marketing without consent

• Share your address except for shipping purposes

• Track you across other websites

See our Privacy Policy for complete details.

To report violations:

**Immediate reporting:**

• Click "Report" button on any card or profile

• Select violation type (harassment, spam, inappropriate content, etc.)

• Provide details in the report form

**For serious violations:**

• Contact us immediately at support@greetvine.com

• Subject: "Safety Report - [Brief Description]"

• Include screenshots and user details

**Emergency situations:**

• If someone is in immediate danger, call 911 first

• Then report to us for platform action

We review all reports within 24 hours and take appropriate action.

Depending on the severity, we may:

**Minor violations:** Warning and content removal

**Moderate violations:** Temporary account suspension (1-7 days)

**Serious violations:** Permanent account termination

**Criminal activity:** Report to authorities and permanent ban

**Common violations include:**

• Harassment or bullying

• Spam or fake accounts

• Copyright infringement

• Adult content

• Threats or hate speech

Appeals can be submitted within 30 days of any action.

Our typical response times:

🚨 **Emergency/Safety Issues:** Within 2-4 hours

🛡️ **Security Concerns:** Within 4-8 hours

🔧 **Technical Issues:** Within 12-24 hours

💳 **Billing Questions:** Within 24 hours

👤 **General Support:** Within 24-48 hours

💡 **Feature Requests:** Within 3-5 business days

**Business Hours:** Monday-Friday, 9 AM - 6 PM EST

**Emergency support:** Available 24/7 for safety issues

During holidays or high volume periods, response times may be slightly longer.

🛡️ **Security vulnerabilities should be reported immediately!**

**Contact us:**

• Email: security@greetvine.com

• Subject: "Security Vulnerability Report"

• Include detailed description and steps to reproduce

**Please DO NOT:**

• Share the vulnerability publicly

• Attempt to exploit it further

• Access other users' accounts

**Our Security Practices:**

• Encryption at rest for all sensitive data

• OAuth token revocation within 30 days of disconnection

• Webhook signature verification for all integrations

• Regular security audits and penetration testing

• Secure credential storage with environment variables

**Our commitment:**

• We'll acknowledge your report within 4 hours

• Investigate and patch critical issues within 24 hours

• Provide updates every 48 hours until resolved

• Credit you in our security acknowledgments (with your permission)

🚨 **Take immediate action:**

1. **Change your password immediately**

2. **Enable two-factor authentication**

3. **Check your email for suspicious login alerts**

4. **Review recent account activity**

5. **Contact us at security@greetvine.com**

**Include in your report:**

• When you noticed the issue

• What suspicious activity you've seen

• Whether you clicked any suspicious links

• If other accounts might be affected

We'll secure your account within 2-4 hours and help you regain control.

🚨 **Call 911 immediately for:**

• Threats of violence or self-harm

• Child endangerment

• Ongoing harassment/stalking

• Any immediate safety concerns

**Contact law enforcement for:**

• Identity theft

• Financial fraud

• Cyberbullying/harassment

• Revenge porn or exploitation

**Then contact us for platform action:**

We'll cooperate with law enforcement and take appropriate account actions. We can provide user data to authorities with proper legal requests.

**Remember:** Your safety comes first. Don't hesitate to involve authorities if you feel threatened.

🐛 **Yes! We reward security researchers who help keep Greetvine safe.**

**Eligible vulnerabilities:**

• SQL injection, XSS, CSRF

• Authentication bypasses

• Data exposure issues

• Remote code execution

• Payment system vulnerabilities

**Rewards:**

• **Critical:** $500-2000

• **High:** $200-500

• **Medium:** $100-200

• **Low:** $50-100

• **Recognition** on our security page

**How to submit:**

1. Email security@greetvine.com

2. Detailed vulnerability report

3. Proof of concept (if safe)

4. Your preferred contact method

**Rules:** No illegal access, don't harm users, report responsibly.

Try these steps:

1. **Check your email/password spelling**

2. **Try password reset** - click "Forgot Password"

3. **Clear browser cache and cookies**

4. **Try a different browser or incognito mode**

5. **Disable browser extensions temporarily**

6. **Check if Caps Lock is on**

**Still can't get in?**

Contact us with:

• Your email address

• Browser and device info

• Any error messages you see

• When the problem started

We'll help you regain access within 24 hours.

For billing inquiries:

**Common solutions:**

• Check your email for receipts

• Review your order history in Settings

• Verify the card/payment method used

**Refund requests:**

• Must be requested within 30 days

• Defective products: Full refund

• Change of mind: Refund minus shipping

• Custom orders: Case-by-case basis

**Contact us with:**

• Order number or transaction ID

• Date of purchase

• Description of the issue

• Preferred resolution

We'll resolve billing issues within 24 hours.